SlimSet Official Website › Contact
ContactContact Getslimset
Tracking, changes and refunds go to the order desk on +1 (302) 200-3480.
Anything about this website, a correction, a source or a privacy request goes to [email protected], Mon–Fri 9:00am–5:00pm ET. The website address cannot see orders and cannot start a refund, which is the single most useful thing on this page.
Two addresses doing two different jobs, and the one that handles money.
Which SlimSet channel handles which question
Four channels, each with what it can and cannot do beside it.
Four routes, and choosing the right one is the whole of this page. The commonest mistake costs two days and is entirely avoidable.
| What it is about | Where it goes | What it cannot do |
|---|---|---|
| An order, tracking, an address change, a replacement, a cancellation or a refund | +1 (302) 200-3480, the order desk | Nothing on this list. It is the only channel with sight of a purchase. |
| A correction to a page on this website, a source query, a privacy request or press | [email protected], Mon–Fri 9:00am–5:00pm ET | It cannot see orders, look up a parcel, change an address or start a refund. |
| A question about the printed label itself | [email protected], printed on the bottle | It is the maker’s entity rather than this retail desk, so it does not hold orders placed here. |
| Returning a parcel, once authorised | 11 Madison Avenue, Suite 1800, New York, NY 10010, USA | Do not post anything here without a return authorisation from the desk first. An unannounced parcel can be refused. |
The office at 909 Third Avenue, Floor 16, New York, NY 10022, USA is for correspondence. Bottles posted there are not in the returns process and take longer to reconcile.
The website address, [email protected], cannot see orders and cannot start a refund. It reaches the people who write these pages. Anything to do with a purchase goes to +1 (302) 200-3480, and the order ID from your confirmation email is the first thing you will be asked for.
What the SlimSet order desk will ask for
Five things to gather, and the number to ring once you have them.
Nothing typed below leaves your browser. These are static pages with no server behind them, so the fields are a checklist rather than a form: having these five things in front of you is what turns a long call into a short one.
A refund claim has one extra requirement and it is worth knowing before the call: ask for a return authorisation and confirm the return address on the same conversation. The five steps are on the refund policy page, and the window is 60 days from the date of purchase.
Corrections and questions about this SlimSet website
What to include, and the three kinds of message that get answered fastest.
Also a checklist rather than a transmission, for the same reason. A correction that arrives with the sentence quoted and a source attached is usually made within the week. One that arrives as a general objection takes a great deal longer, because the first job is working out which sentence is meant.
Three kinds of message get a fast answer: a figure on this website that does not match the bottle in your hand, a citation that does not say what this website says it says, and a broken link. All three are checkable in minutes and all three are worth correcting immediately.
SlimSet contact details in full
Six entries, in the order a buyer usually needs them.
Tracking and refunds
+1 (302) 200-3480
The order desk. Tracking, address changes, replacements, cancellations and refunds.
Website, corrections and press
[email protected]
Mon–Fri 9:00am–5:00pm ET
Pages, sources, typos, privacy and press.
Office
909 Third Avenue, Floor 16, New York, NY 10022, USA
Correspondence. Not the returns address.
Returns
11 Madison Avenue, Suite 1800, New York, NY 10010, USA
Only with a return authorisation from the desk, confirmed on the call.
The retailer
Getslimset, USA Authorized SlimSet Retailer, United States. This website is a retailer rather than the manufacturer.
On the label
Slimset, PO Box 12730, Ogden, UT 84412
[email protected]
The maker’s own entity, printed under “Distributed By”.
Order SlimSet and keep the confirmation email
It carries the order ID, which is the first thing the desk asks for on every call, and the tracking number for the parcel.
One bottle $89 · six bottles $294 · 60-day money-back guarantee
Order SlimSet On The Official WebsiteOne capsule a day · 30 per bottle · lot SLI-26/GE-8193
