SlimSet Official Website › Refund policy
Refund policyThe SlimSet Refund Policy
A SlimSet refund starts with a call to the order desk on +1 (302) 200-3480 with your order ID, inside the 60-day window.
Ask for a return authorisation and the return address, put your name, email and order ID inside the box, and post it tracked at your own cost. Processing takes three to five business days, then five to ten more on the card.
The process in the order it happens, with the waits named honestly.
How to claim a SlimSet refund, step by step
Five steps, one deadline, and the reason the order comes first.
Five steps in the order they happen. The first one is the only one with a deadline attached, and everything else follows from it.
Call the order desk with your order ID
The number is on the order email and in the footer here. The website address cannot see orders, so it cannot start a refund.
Ask for a return authorisation and confirm the return address
Do not post bottles back before you have it. An unannounced parcel can be refused.
Put your full name, email and order ID inside the box
A box with no name in it is the commonest reason a refund stalls.
Post it with tracking, at your own cost
Return postage is the buyer’s. Keep the tracking number until the refund lands.
Expect 3–5 business days to process, then 5–10 on the card
Two separate waits, and the second one belongs to your bank rather than the desk.
The desk on +1 (302) 200-3480 is the only channel that can see an order. The website address, [email protected], reaches the people who write these pages: it is the right address for a correction, a source query or a privacy request, and it cannot start a refund or look up a parcel. Saying so here saves a wait that has no purpose.
How long a SlimSet refund takes, in two stages
Four stages, and which of them anyone at the desk can actually influence.
| Stage | How long | Whose stage it is |
|---|---|---|
| From your call to the return authorisation | Usually the same call. | The desk’s. Have the order ID in front of you and it is a short conversation. |
| From posting the parcel to its arrival | However long the post takes. | The carrier’s. Tracked postage is the only version of this stage that can be evidenced. |
| From arrival to the refund being issued | 3–5 business days. | The desk’s. This is the processing stage, and a box with a name in it moves faster than one without. |
| From issue to the money appearing | 5–10 days. | Your card issuer’s. Nobody at the desk can shorten this one, and it is the stage people most often mistake for a delay. |
Four stages and three parties. The only one a buyer controls is the second, and sending it tracked is what makes that control real.
Counting backwards from the 60-day deadline is the useful way to plan it. A decision at day 45 leaves a fortnight for the call, the post and the arrival, which is comfortable. A decision at day 58 does not, and the deadline is on the claim rather than on the parcel.
The addresses and numbers a SlimSet refund uses
Four contact points, and which of them belongs to which part of this process.
The order desk
+1 (302) 200-3480
Tracking, address changes, replacements and refunds. This is the number on the order email, in the footer of every page here, and the only channel that can see a purchase.
The returns address
11 Madison Avenue, Suite 1800, New York, NY 10010, USA
Confirm it on the call before posting anything. A returns address can change, and an unannounced parcel at the wrong one can be refused.
The office address
909 Third Avenue, Floor 16, New York, NY 10022, USA
Correspondence rather than returns. Bottles posted here are not in the returns process and will take longer to reconcile.
The website address
[email protected]
Mon–Fri 9:00am–5:00pm ET. Corrections, sources, privacy requests and press. It cannot see orders and cannot start a refund, which is why it is listed last rather than first.
Your full name, the email address used at the checkout, and the order ID, on a sheet of paper inside the parcel. A box with no name in it is the single commonest reason a refund stalls, and it is entirely avoidable.
What the SlimSet refund policy covers
Four things inside the policy and five outside it.
Covered
- Every pack on the ladder, on the same 60-day terms.
- Opened bottles, including a bottle that is nearly finished.
- A change of mind, with no reason required. The seller’s own wording is about how you feel rather than about a fault.
- Orders placed through this website’s checkout, which is the desk whose policy this is.
Not covered
- Return postage, which the buyer pays.
- A claim made after the window has closed, which is counted from the date of purchase.
- A parcel posted back without a return authorisation, which can be refused on arrival.
- Bottles bought from a marketplace seller or any third party, which carry that seller’s policy instead.
- Customs or import charges already paid, where the destination country levied them.
SlimSet refund questions
How do I get a SlimSet refund?
Call +1 (302) 200-3480 with your order ID, ask for a return authorisation and confirm the return address, then post the bottles back tracked at your own cost with your name, email and order ID inside the box.
Can I email for a refund?
The website address, [email protected], cannot see orders and cannot start one. Use the order desk.
How long do I have?
60 days from the date of purchase. Deciding by day 45 leaves a fortnight for the call, the post and the arrival.
Do I need to send back unopened bottles?
Confirm on the call what the desk wants returned. Opened bottles are covered by the policy either way.
When will the money appear?
Three to five business days for the desk to process the return after it arrives, then five to ten more for your card issuer. Two separate waits.
What if the parcel goes missing on the way back?
This is why the postage should be tracked. The tracking number is the only evidence that a return was sent, and it is worth keeping until the refund lands.
Order SlimSet knowing exactly how to change your mind
60 days from the date of purchase, every pack, opened bottles included, and five steps that take about ten minutes in total.
One bottle $89 · six bottles $294 · 60-day money-back guarantee
Order SlimSet On The Official WebsiteOne capsule a day · 30 per bottle · lot SLI-26/GE-8193
